Customer service

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Store opening hours: 08:00am ~ 11:00pm
Contact phone number: 28930828
Whatsapp Service : 92573680 / 92583680 Servive hours 08:00am ~ 9:00pm(Order placement service available for 24 hours)
Customer Service Department Time: 08:00am ~ 9:00pm
Email: joygardenhk@gmail.com

Delivery Service

Delivery area
Hong Kong Island ($0): Central and Western District, Wan Chai, Eastern District, Southern District
Kowloon ($30): Yau Tsim Mong, Sham Shui Po, Kowloon City, Kwun Tong
New Territories ($50): Kwai Tsing, Tsuen Wan, Tuen Mun, Yuen Long, North District, Tai Po, Shatin, Sai Kung
Remote areas ($90): Tung Chung, Tin Shui Wai

No delivery area

Eastern District: Tai Tam Road (Chai Wan Section), Cape Collinson
Southern District: Tai Tam, Shek O, Yangming Villa, Hezui, Nan lang Mountain
Wan Chai District: Mount Butler Shooting Range
Sham Shui Po District: Stonecutters Island, Caldecott Hill
Kwun Tong District: Kai Tak Cruise Terminal
Kwai Tsing District and Tsuen Wan District: Huajing Villa, Tai Mo Shan, Container Terminal No. 1-9, Tso Kung Tam Outdoor Recreation Center, Lower Muxian Village, Ma Wan, Shing Mun Reservoir
North District of New Territories: Sha Tau Kok, Kwu Tung, Wo Hop Shek Cemetery, Ta Shek Lake, Banana Trail, Luk Keng, Wu Kau Tang, Sheung Shui Hua Shan, Ping Che, Ta Kwu Ling, Sha Ling, Pat Sin Leng Country Park, Lung Shan Temple
Yuen Long District: Tai Tong, Wang Ting Wai, Nim Wan, Sheung Pak Nai/Ha Pak Nai, Pat Heung, Shek Kong, Mai Po Nature Reserve, Nam Sang Wai, Lai Chi Villa, Tai Tong Country Park
Tuen Mun District: Tuen Mun River Trade Terminal, Lung Kwu Tan
Sai Kung District: Lady MacLehose Resort, Budai O, Tai Au Mun, Fourteen Township, Rong Shu O, Tai Mong Tsai, Tseng Tau
Sha Tin District: Jiu To Mountain, Jinshan, Ma On Shan Village, Po Fook Memorial Hall, Dao Fong Shan
Tseung Kwan O District: Tseung Kwan O Cemetery
Islands District: Islands District
Others: Border Closed Area, Luohu, Wenjindu

Product Return

If there is a problem with the product, it must be raised within two days, and please contact the customer service department with a picture of the product (Our company does not provide refunds, customers will be refunded in the form of electronic cash coupons, which can be used in the next purchase.)

Customer Note

*Order cut-off time: Orders placed before 9 am every day will arrive on the same day, and delivered before 10 pm that night (orders placed after 9am will arrive the next day)

* Shipping before the discount: Hong Kong Island $30 / Kowloon District $60 / New Territories $80 / Remote Area $120

*Product handling: Please refrigerate all products immediately after receipt